Front Office Associate

Updated: April 02, 2024 12:38 PM GMT

Sinclairs Hotels Ltd.

Bardhaman, West Bengal

Front Desk Associate's responsibilities include:
• Performing all check-in and check-out tasks
• Managing online and phone reservations
• Informing customers about payment methods and verifying their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Job Type: Full-time

Schedule:
• Day shift

Ability to commute/relocate:
• Burdwan, Barddhaman, West Bengal: Reliably... More Detail