Operations Manager

Updated: April 02, 2024 02:58 PM GMT

Manipal Technologies Limited

Udupi, Karnataka

Job Description:

Dynamic and experienced Customer Success Operations Manager who will be focused on customer loyalty and building close long-term client relationships right from onboarding to day-to-day logistics operations, ensuring exceptional customer experiences. The ideal candidate will possess robust leadership skills with hands-on experience in logistics industry operations, a customer-centric mindset, and the capacity to analyze data to drive continuous improvement of the customer experience. Moreover, the candidate should also be adept at presenting analysis to customers periodically, enhancing our commitment to delivering top-tier service.

Key Responsibilities
• Analyze existing customer success processes and workflows.
• Proactively identifying and implementing solutions to bottlenecks and inefficiencies within logistics operations.
• Collect and manage customer data to track key metrics and KPIs for generating reports & presentations and provide insights to internal team... More Detail