Customer Service Specialist

Linkeo

Quatre Bornes

The role:

The Customer Service Specialist at Linkeo is a member of the Customer Service (CS) team, whose objective is to ensure the satisfaction of our clients. The ideal candidate is an autonomous, creative and diligent individual who aligns with the values of Linkeo: anticipation, availability, transparency and team spirit.

Primary functions:

- Ensure the satisfaction of our clients on the North American market (Canada & USA), via adapted tools and communication strategies.

- Processing client requests and internal requests by phone and email.

- Managing processing delays and client expectations while coordinating with internal teams and sales teams to find and formulate solutions to requests or issues.

- Advising our clients on their website and linked services.

Skills requirement:

- Bac/HSC+.

- Excellent fluency in French and English (written and spoken).

- Successful professional experience of at least two (2) years in a similar role (client relations, customer success... More Detail

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