Order Analyst

HCLTech

Bengaluru, Karnataka

Interview for O2C - Cash Application

Exp: 0 to 5 years

Interview: HCL Jigani Sez,Jigani, Bengaluru, Karnataka 560105, Bengaluru, Karnataka 560105

Interview Date : 4th April to 5th April.

Interview Spoc : Harini

Responsibilities • Interface with internal and external stakeholders to coordinate, support, and execute relevant stages of a customer’s journey and promote flawless delivery of a timely and accurate customer experience • Act diligently to apply all cash application to appropriate accounts in a timely and accurate manner • Facilitate timely resolution of any unapplied and/or misapplied cash • Assist in development of root cause analysis to facilitate corrective actions and reduce inaccuracy. • Support business line in resolving operational, commercial or contractual issues, as applicable • Develop clear understanding of risks associated with misapplied cash for end customers and Client • Steward performance of the Customer Services team according to defined Customer... More Detail

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