Colgate Recruitment - Help Desk Posts
Updated: April 04, 2024 12:45 AM GMT
Colgate
Kovalam, Tamil NaduColgate Recruitment
The Help Desk Technician is responsible for providing technical support to Colgate University students, faculty, and staff. This includes answering phone calls, responding to email tickets, and troubleshooting computer problems. The ideal candidate will have strong customer service skills and be able to work independently and as part of a team.
Colgate Jobs Near Me
Responsibilities:
• Answer phone calls and respond to email tickets from users with technical problems.
• Troubleshoot computer problems, such as software issues, hardware failures, and network connectivity problems.
• Escalate complex problems to the appropriate technical support team.
• Provide training to users on how to use Colgate's computer systems and software.
• Document all technical support interactions in the ticketing system.
• Stay up-to-date on the latest computer technologies and software applications.
Colgate Careers
Skills:
• Strong customer service skills
• Excellent written and... More Detail
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