Case Manager - FAK
Updated: April 04, 2024 06:57 AM GMT
![Absa Group](https://www.paynhire.com/c_logo/ANd9GcT7DaPbZmclVp-Zzkx-UBQ5BKd7rgfzEl0K9P3KQxc.png)
Absa Group
NairobiEmpowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
To guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not limited to:
Job Description
• Immediate management of inbound and outbound calls in line with contact centre call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs.
• Escalate All complaints/feedback triggered via calls to... More Detail
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