Specialist-Guest Experience

Updated: April 04, 2024 07:07 AM GMT

Marriott International

Boca del Río, Ver. (+2 others)

Job Number 24058481
Job Category Rooms & Guest Services Operations
Location AC Hotel Veracruz, Boulevard Adolfo Ruiz Cortines 3422, Boca del Rio, Veracruz, Mexico VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like... More Detail