Executive - Merchant Trainer & Technical Support

Petpooja

Anand, Gujarat

Roles and Responsibilities:
• Can visit our Restaurant Partners in Field.
• Provide service and customer support during field visits.
• Install our POS software in their System / Device.
• Give training about our product to our client.
• Diagnose errors or technical problems and determine proper solutions to resolve their queries.
• Build positive relationships with customers.
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Ask customers targeted questions to quickly understand the root of the problem
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Ensure all issues are properly logged.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments.
• Good understanding of... More Detail

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