ACCOUNT SUPPORT (LAMPUNG)

PT SWAKARYA INSAN MANDIRI

Bandar Lampung, Bandar Lampung City, Lampung

• Build strong business relationships with merchants by actively engaging with them and listening to their needs and feedback.
• Collaborate with partners to develop and execute marketing campaigns and initiatives that add value to our users, creating a mutually beneficial situation.
• Drive growth and ensure a high ROI by adopting a data-driven approach for estimating ROI and conducting KPI analysis to enhance basket size and customer loyalty.
• Serve as the main point of contact between merchants and internal stakeholders, ensuring service and food quality consistency.
• Resolve merchants concerns and issues promptly through email, phone, or in-person interactions.
• Collaborate cross-functionally with product, operations, and merchant acquisition teams to optimize the merchant experience.
• Contribute to the creation of frameworks, processes, and tools to manage team performance, ensuring knowledge continuity for better merchant service.

Requirements:
• Minimum education of S1
•... More Detail

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