Reservation Manager

InterContinental Malta

San Ġiljan, Malte

A brilliant opportunity to join the reservations team, if you have the knack for customer service and sales, this might be the opportunity you are looking for!

We are seeking for an individual to work within InterContinental Hotel Group in Malta supporting the reservations team. As Cluster Reservations Manager, you will handle communications from guests, travel agents and different networks concerning reservations via email, telephone or through our reservation system and lead the Reporting revenue performance and industry metrics to drive insights. You will also be working together in a team supporting day to day activities.

Responsibilities:

- Manage the Reservations Team and guide them in daily tasks

- Assist the team with creating and maintaining reservation records daily.

- Maintaining Records and Documentation: Keep detailed and accurate records of customer interactions, reservations, and any related correspondence.

- Promotes goodwill by beings courteous, friendly, and... More Detail

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