Customer Care Specialist - Kerala, India

AdriaScan

Thodupuzha, Kerala, India

About AdriaScan

AdriaScan is a global provider of passport/ID scanning solutions in travel and hospitality industries. Since founding in 2006, we implemented our solutions in over 2500 customers in more than 110 countries worldwide.

Our solutions are industry standard, and we are the approved supplier of passport/ID scanning solutions for some of the largest hotel groups, such as Marriott, Hilton, Accor, and IHG.

In line with the company’s global expansion, we are looking for new team members.

Duties & Responsibilities

As Customer Care Specialist (m/f) your primary goal will be to keep track of all company customers and provide them with top-notch customer service.

Primary Responsibilities Will Include
• Making sure all customers are satisfied with our products
• Communicating with customers via email and phone
• Building relationship with customers
• Solving problematic customer situations in coordination with other company departments (support, development, sales)
• Forwarding... More Detail

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