Soft Service Administrator

Bidvest Facilities Management

Centurion

ROLE PURPOSE

This role provides comprehensive support to clients regarding soft services. You will be the primary point of contact for client inquiries, escalations, and advising on changes to these services.

MAIN OUTPUTS

Client
• Dealing with Client queries / escalations regarding Soft Services.
• Assisting with Client advising regarding changes to Soft Services.

Contract
• Ensuring Soft Service Purchase Order Alignment to Contractual Fixed Fees.
• Ensuring SAP Equipment and Maintenance Plan alignment to Soft Services on Contractual Fixed Fees.
• Compiling of Soft Service Quotations as per regional operational requests, as well as Client requests for Fixed Fee quotations.
• Assisting Procurement with Vendor annual escalation calculations.
• Providing contractual change inputs to Contract Compliance Manager for Soft Services.
• Providing Procurement with notice on contractual changes for Vendor notification.
• Day to day running of all Soft Services to deliver according to agreed... More Detail

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