Chat Support Representative

Techtewnty1

Karachi

Job Description

This is a full-time on-site role for a Chat Support/Data Entry Specialist located in Karachi DHA Phase 6. The Chat Support/Data Entry Specialist will be responsible for providing technical and customer support through chat and performing data entry tasks.

Responsibilities
• Respond promptly to customer inquiries via chat, providing accurate information about orders, and services.
• Assist customers in resolving any issues they may encounter during the purchasing process.
• Address customer complaints and concerns with empathy and professionalism, striving to achieve positive resolutions.
• Collaborate with other departments to escalate complex issues and ensure timely resolution.
• Maintain comprehensive records of customer interactions and transactions.
• Stay informed about updates, promotions, and company policies to provide up-to-date assistance to customers.
• Qualifications
• Intermediate education level.
• Fluent in conversational English with excellent... More Detail

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