Desktop Support Technician L2 IT - Cassina De'Pecchi, Italy (On-Site) - L8R47X4R

Updated: April 09, 2024 01:12 AM GMT

AMS Accelerate IT

Cassina de' Pecchi, Metropolitan City of Milan

Job Description:
• Provide onsite and desk side support services to end users.
• Complete incidents and requests within SLA in a pressurized environment.
• Build, configure and troubleshoot Install Gold image on Customer PC and laptop applications and hardware components.
• Ensure tickets are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones, and Android devices.
• End-User Data back-up and restoration when required in the course of a service incident.
• Smart hands support for data center equipment as per required SLA (in specified locations)
• As directed by Customer Tech support will assist in troubleshooting the data center devices
• Replace defective components cards in data center equipments as advised by Customer Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine... More Detail