Guest Services Associate (Chinese/ Korean) / Nhân Viên Lễ Tân (Tiếng Trung...

Updated: March 03, 2024 09:31 AM GMT

Full-time Job in Hoi An, Quang Nam

Hoiana Hotels

Da Nang, Vietnam

Handle check-in and check-out.Assign room for arrival of F.I.T and group.
Is responsible for ensuring all guests are offered a faultless and speedy check-in, with the emphasis being that all guests are pre-registered and checked-in, in their respective rooms.
Should assist and help when groups, incentive bookings, VIPs special guests or banquet guests arrive. Must ensure all facilities are ready, to check on details of the arrangements and liaise with Duty Manager, and Front Office Manager to meet guests if necessary.
Ensures that room rates, which have been updated by reservations, are followed.
Is well-versed with group arrival and departure pattern and requirements. Works closely with the Team Leader in ensuring a smooth operation.
Effectively handle all ‘walk out” guests during the overbooking and updates the Front Office Manager on guest feedback.
Develop a thorough knowledge of the room locations, types of rooms and special room features.
Learn and get to know guests (especially... More Detail