Information Technology Support Engineer

Updated: April 10, 2024 04:03 AM GMT

Robson Bale

Rudolstadt

IT Support - German Speaker - Onsite – Rudolstadt

Robson Bale are looking for a German Speaking IT Support Engineer to come on board for a permanent opportunity in Rudolstadt

Permanent, Excellent Saary

Candidates MUST speak German for this role

Tasks and Responsibilities
• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• First and second level technical support – calls/tickets/user interaction
• Provide prompt responses to IT related questions from end-users
• Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
• Create, maintain, utilize knowledge articles
• Provide IT onboarding trainings to new starters
• Contribute to continuous improvement initiatives

Requirements
• Language skills: fluent German, fluent English, other languages are a plus
• 5+ years of experience in a similar role
• Strong problem... More Detail