Customer care agent with Italian or Spanish and English

Updated: April 10, 2024 06:05 AM GMT

Foundever

Imperia, Province of Imperia

About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170'000 associates across the globe' we're the team behind the best experiences for 750 of the world's leading and digital-first brands. Our innovative CX solutions' technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Our office in Sofia is based in the city center and employs more than 800 people' supporting 32 languages all around the world. For one of our campaigns' we are looking for passionate and customer oriented Customer care specialist with Italian or Spanish and English. Description The role: - Processes inbound calls/e-mails from customers and solve a wide range of customer service issues and problems, - carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed, - understanding customer's needs so as to be able to deliver the best... More Detail

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