Operation manager

Harvey Nash

Ridgefield Park, NJ

Position :

Customer Service Operations ManagerLocation :

Ridgefield Park, NJ (Hybrid : Mon-Thurs onsite, Friday WFH)Duration :

06 months, Likely to extendPay Range :

$28-31 / hour

Top Skills :

Data Analysis / EntryVendor ManagementMicrosoft Office - (Excel / PPT)

Job description :

Roles and Responsibilities : Support vendor manager in the implementation of new policies, procedures and standards for outsourced business centerSupport outsourced business center on daily communication with delivery partner related to consumer deliveries, orders reconciliation and system issuesCoordinate daily communication between Returns teams team and outsourced business center to complete returns reconciliation transactionsOwn End to End order and delivery seeding and influencers programs for home appliancesWork with vendor Manager to audit quality of contact center agent callsSupport new accounts on boarded (Retail, Builder, Other)Own end to end Damage Allowance program and Approve / Enter... More Detail

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