Assistant Manager-Collection(MC DMS)
Updated: April 10, 2024 10:36 PM GMT
TMI Group
Tirupati, Andhra PradeshCompensation
₹ 300,000 - 450,000 per year
Required Experience
4 - 5 Years
Skills
Negotiation skills,
Managing Teams,
Relationship managem...
Education qualification: Any Graduate/Post Graduate
Key responsibilities:
• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo-related issues.
• Handling collection/repo-related customer service issues/escalations.
• Coordinating with the legal team for initiating legal actions against chronic defaulters & dealing with... More Detail
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