Delight To Serve Agent (Operator)

Updated: March 04, 2024 07:23 AM GMT

Full-time Job in Surat Thani

Marriott International

Koh Samui, Ko Samui District, Surat Thani, Thailand (+1 other)

Job Number 24026363
Job Category Rooms & Guest Services Operations
Location Renaissance Koh Samui Resort & Spa, 208/1 Moo 4 Tambol Maret Lamai Beach, Koh Samui, Surat Thani, Thailand VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications... More Detail