Amazon Recruitment - Help Desk Post

Updated: April 11, 2024 05:33 AM GMT

Amazon

Madhopur, Bihar (+1 other)

Amazon Recruitment

The Help Desk Technician is the first point of contact for Amazon employees with technical issues. They provide troubleshooting support for a wide range of hardware, software, and network problems. The Help Desk Technician is responsible for resolving issues quickly and efficiently, and providing excellent customer service to Amazon employees.

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Responsibilities:

• Provide first-level support to Amazon employees with technical issues.

• Troubleshoot and resolve a wide range of hardware, software, and network problems.

• Document and track all customer interactions.

• Escalate unresolved issues to the next level of support.

• Provide training and support to other Help Desk Technicians.

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Skills:

• Strong technical knowledge of computers, hardware, software, and networks.

• Excellent customer service skills.

• Ability to troubleshoot and resolve problems quickly and efficiently.

• Strong written and verbal communication... More Detail