Collection Officer(MC DMS)

Updated: April 11, 2024 05:46 AM GMT

TMI Network

Thodupuzha, Kerala

Education qualification: Any Graduate/Post Graduate

Key Responsibilities
• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo-related issues.
• Handling collection/repo-related customer service issues/escalations.
• Coordinating with the legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level needs to be tracked ... More Detail