Collection Officer(MC DMS)

Updated: April 11, 2024 06:01 AM GMT

TMI Group

Mettupalayam, Tamil Nadu

Compensation

₹ 221,000 - 300,000 per year

Required Experience

1 - 2 Years

Skills

Negotiation skills,

Managing Teams,

Relationship managem...

Education qualification: Any Graduate/Post Graduate

Key responsibilities:
• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo-related issues.
• Handling collection/repo-related customer service issues/escalations.
• Coordinating with the legal team for initiating legal actions against chronic defaulters & dealing with... More Detail