Guest Service Associate- Housekeeping

Updated: April 11, 2024 06:07 AM GMT

AccorHotel

Khopoli, Maharashtra

Job Description

Key Responsibilities:

People Management
• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Provide high level of service standards.
• Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services
• Financial Management
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Responsible for maintenance and upkeep of all department equipment, fittings and fixtures and material under his / her responsibility
• Checks and controls the... More Detail