Credit Collections Officer

Updated: April 11, 2024 06:10 AM GMT

Iron Mountain

Dubai

The Credit Collections Specialist is a key member of the A2C team, and strongly oriented towards Cash Collection/Collection process enhancement and continuous improvement. The main focus of this role is to drive a cash mindset with a sense of urgency on Top Accounts and identifying areas of continuous improvement with the billing team, sales, operations and commercial. Analyze account status and determine appropriate action while embodying Iron Mountain’s core values, performance and productivity standards.

Key Responsibilities:
• Provide customer account collection analysis, Aging Reports.
• Contact customers, via phone and e-mail, regarding their open invoices and billing disputes.
• Identify issues causing delay in payment.
• Achieve set collection plans by completing customers’ visits.
• Reduce overdue amounts by strategic actions and standard collection actions.
• Follow up reconciliation of the customers (monthly, quarterly and yearly).
• Responsible for the Bad-Debt and Credit... More Detail