Customer Service Representative

Updated: April 11, 2024 12:24 PM GMT

Violettax Fabric

Lagos

Job Title: Customer Service Representative
Location: Lagos Island, Lagos
Job Schedule: Full-time onsite for first 2months (Hybrid after 2months probation period)
Salary: N60,000

Role Description

This is a full-time Customer Service Representative role at Violettax Fabric located in Lagos, with flexibility for some remote work. As a Customer Service Representative, you will be responsible for providing excellent customer service to clients, assisting with inquiries, resolving complaints, and ensuring customer satisfaction. You will handle a variety of communication channels such as phone, email, and chat, and maintain accurate records of customer interactions.

Qualifications
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to empathize with customers and address their concerns
• Excellent phone etiquette
• Attention to detail and strong organizational skills
• Ability to multi-task and work well under pressure
• Must... More Detail