Hotel Customer Service Agent NF-02.

Updated: April 12, 2024 01:53 PM GMT

USAJOBS

Baumholder

Duties
• Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification.
• Responsible for payment processing, guest room key provision and control. Posts charges and payments on guest folios and responsible for the accountability and safekeeping of any assigned change fund.
• Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns.
• Performs duties associated with telephone services, reservations, luggage storage, lost and found, accountability of reports, parking assistance and security for the hotel operation.
• Maintains the general cleanliness and appearance of the lobby, breakfast area, common areas, and furniture to ensure overall guest comfort.
• Provides communication assistance in medical and fire... More Detail