Call Center Customer Service Representative

Updated: April 12, 2024 05:19 PM GMT

Confidential

Nogales, Sonora

As a Bilingual Call Center Customer Service Representative, you will be responsible for providing exceptional customer service and support to clients seeking assistance with their guaranty-related inquiries. Your primary role will involve handling inbound and outbound calls, addressing customer concerns, and ensuring timely resolution of issues while adhering to company policies and procedures.

Qualifications:
• High school diploma or equivalent; additional education or certification in customer service or related fields is a plus.
• Prior experience in a customer service or call center environment
• Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
• Strong problem-solving abilities and the ability to remain calm and composed under pressure.
• Fluency in two languages (English and Spanish) More Detail