Guest Service Agent

Updated: April 12, 2024 06:19 PM GMT

Sheraton Cascais Resort

Cascais

Responsibilities

· Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction

· Process all payment types such as room charges, cash, checks, debit, or credit

· Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.

· Coordinate with Housekeeping to track room status and guest concerns

· Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed

· Supply guests with directions and information regarding property and local areas of interest

· Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy

· Complete designated cashier and closing reports in the computer system.

· Cash guests' personal checks and traveler's checks

· Count bank at the beginning and end of shift

· Balance and drop receipts according to accounting specifications

· Follow all company... More Detail