Urgent opening for Digital Repair Specialist

Updated: April 13, 2024 03:24 PM GMT

Reliance Jio Infocomm Limited India

Dharmapuri, Tamil Nadu

Roles & Responsibilities

1. Interact with customers on handset related issues,

2. Troubleshoot handset defects,

3. Handle handset related queries,

4. Record job entry in Customer Relationship Management portal,

5. Upgrade software of handsets,

6. Assemble / dismantle smartphones - unibody/duobody,

7. Repair handsets by changing screen, speaker, mic, camera etc

8. Repair handsets by PCB swap, charging connecter replacement etc,

9. Deposit of cash collected through service,

10. Verify handsets for exchange

Skills and Competencies

1. Customer Focus,

2. Communication skills,

3. Problem Solving skills,

4. Handset repair skills,

5. Knowledge of spares operations,

6. Knowledge of CRM Systems

Education Required

10+2 / ITI / Diploma, Certification in Device Care (Preferred)

Experience Required

1 - 4 years

Job Types: Full-time, Permanent

Pay: ₹150,000.00 - ₹220,000.00 per year

Benefits:
• Health insurance
• Provident Fund

Schedule:
• Day shift

Supplemental pay types:
•... More Detail