Team Leader

Updated: April 13, 2024 08:30 PM GMT

Rahasia

Surabaya, East Java

**TEAM LEADER**

Location: Surabaya
• *Salary**: Rp 5.000.000 - 7.000.000
• *Description**
- Create an inspiring team environment with an open communication culture
- Supervise team members of 20 moderators and overseas day to-day operations
- Monitor team and individual team members performance and report on KPI’s and meet individual and team performance targets.
- Identify performance issues, discover training needs and opportunities for improvement. Provide coaching and appropriate solutions and follow up to ensure resolution
- Listen to moderators’ suggestions and feedback, gather accurate and valid information and quickly resolve any issues or conflicts.
- Participate in SOP and policy calibrations
- Perform random quality audits, identify errors and perform real-time corrective actions.
- Follow communication procedures and adhere to company guidelines and policies
• *Requirements**:

- Excellent communications skills, speaking, reading and writing in English and Bahasa.
... More Detail