Sr. Software Engineer
Updated: April 14, 2024 08:09 PM GMT
IDESLABS PRIVATE LIMITED
Baruipur, West BengalThe IFS Service Desk includes a dedicated Call Center and fulfils the following obligations:
Clarifies the issue with the customer;
provides a first contact resolution wherever possible;
owns and manage each case, keeping on top of it and ensuring that resolver groups working on resolution through subordinate work items are engaged and making progress in reasonable and timely manner;
provides a regular cadence of proactive updates to the customer in clear English language;
responds to customer requests and queries;
effectively manages customer expectations;
Duties
sets the organizational standard for customer engagement serves as a communication channel between customers, partners and the wider IFS organization; and ensures that each case is concluded with the creation of a new knowledgebase article (KBA) or association with an existing one to facilitate future self service. ESSENTIAL DUTIES AND ACCOUNTABILITIES As a Service Desk Analyst, you will be responsible for receiving... More Detail
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