Customer Support Engineer (Europe-based, remote role)

Updated: April 15, 2024 05:44 PM GMT

AuthZed

Montenegro, RS

AuthZed’s products and open-source offerings are focused on authorization and database technologies and require a deep technology skill-set. As a Support Engineer, you’re expected to have solid exposure to software and application development. You would be interacting with our customers and open-source users on a daily basis via our Helpdesk, Slack, and Discord—fielding simple and complex inquiries about our products, software, and how to deploy and integrate them.

As a support engineer you would identify gaps in our products and open-source software, e.g. features, functionality, and documentation, and work closely with your colleagues across functions to catalog and prioritize them. For documentation gaps, you will also participate in creating the missing content. You would also identify opportunities for your colleagues on the sales team to provide a “high-touch” experience to larger customers and prospects with complicating use-cases not suitable for a self-serve product-led... More Detail