CIC Agent at International Breweries Plc

Updated: April 16, 2024 10:46 PM GMT

confidential

Ilesa

International Breweries Plc – Our dream is to unite people for a better world. Beer, the original social network, has been connecting people for thousands of years. We are dedicated to creating excellent brands that last the test of time and brewing the tastiest beers with the freshest natural ingredients.

Title: CIC Agent

ID.: 30061686

Location: Ilesa, Osun

Employment Type: Full-time

Key Purpose
• The key purpose of the role is to maximize sales by taking orders via telephone and or digital channels while providing a link between customers and company.

Key Outputs and Responsibilities: KPIs
• Volume KPIs (Beer, Focused brand, Malt), CIC Productivity KPIs (Plan Adherence, Contactability, Effectiveness, Coverage, Zero Purchase customers).

Take Orders & Promote Products:
• Record Orders.
• Promote Products in support of the district promotions plan.
• Influence Specific district-based volume target.

Handles Customers Queries & Complaints:
• Process Customers Complaints.
•... More Detail