Customer Support Engineer

Windowmaker Software Ltd

Vadodara, Gujarat

Responsibilities

Key Responsibilities in the role:

Customer Project Management:

• Ensuring that the order has all the required information and can fulfil the order in the

specified timeframe.

• Completing the Discovery phase.

• Coordinating with the customers and the internal teams to complete the project in a

timely manner

• Creating Project Plans and sending regular reports to the customers

Customer Service

• Receiving calls (whenever requested) and resolving cases escalated by the customers as

well as resolving cases escalated by First Level Support

• Ensuring we provide solution within an optimal time frame

• Logging all activities against the customer account/cases

• Ensuring service is paid for

• Documenting problem and resolution using Knowledgebase Articles for quick

reference/response in future

• Creating/Modifying Crystal reports

Training:

• Planning, packaging and delivering trainings for customers remotely or onsite

• Get the customer acclimatized with... More Detail

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