Customer Care

Updated: April 17, 2024 01:26 PM GMT

Business In Cloud

Sassari, Province of Sassari

We are looking for a Customer Care employee who is competent, prepared and willing to grow.

The figure, assisted by a tutor, will have the important task to support users and customers in the understanding and effective usage of BusinessinCloud platform and also helping in technical problem solving.

We are looking for figures to introduce in the team situated in Sardinia (Sassari/Porto Torres) that will be working from home starting part time to eventually go full time.

Tasks:
Answering phone calls from users through greenline
Customers assistance throug evolved tools (web chat, email, remote desktop, webinar etc.)
Analyze and identify new opportunities for single customer
Answer the customers requests through Ticketing system
Listen to problems and customers requests, by identifying in what environment the problem is and suggesting possible solutions
Try to directly solve the problem or relating with IT section for problem solving
Monitor sells and relate with Marketing team to... More Detail