Customer Resources Specialist

Updated: April 18, 2024 09:33 AM GMT

City of East Point, GA

East Point, GA

The purpose of this position is to collect and process public and in-house requests for information, revenues, and account set-up. The Call Center provides city citizens with a single point of contact for all non-emergency and utility based service calls that can be reported in-person, electronically, or by any other means of communication. Process all payments, and address public and in-house requests for information on utility billing accounts that can be reported in-person, electronically, or by any other means of communication. Customer Resource Specialists provide citizens with a single point of contact for all non-emergency utility based service issues, property tax assistance, and payment for all other fees for services provided.

Employees in this classification will perform general customer service support and accounting duties in support of all utility service activities involving requests for service, handle customer complaints, provide information, maintain related... More Detail