Customer Care Consultant

Iron Mountain

Hamburg

Job Summary

Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound contact/service center, consistent with service and quality standards. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.

Job Level

Requires working knowledge and skills developed through formal training or work experience.

Works within established procedures with a moderate degree of supervision

Category: Customer Support

Requisition: J0072388 More Detail

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