On-Site IT Support Product Manager

Merck

Alexandria

Job Description

We are on the lookout for a dynamic and visionary leader to spearhead our Onsite IT Support Product. This pivotal role is all about enhancing the user experience when interacting with our Onsite IT support technicians. Your mission will be to standardize the service quality, look, and feel across various regions and sites, implementing best practices in deskside support. You'll play a crucial role in aligning these services with our company's overall strategy and the specific goals of the GEUS department, focusing on user experience, efficiency, effective collaboration, and comprehensive contract management with our Deskside Support service providers globally.

Your impact will be measured by your ability to elevate the end-user experience, align resources effectively, foster consistent and positive behaviors, and achieve operational performance targets. This role demands a proactive approach to cross-border collaboration and a relentless drive to meet objectives... More Detail

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