Senior Executive
Updated: April 18, 2024 06:21 PM GMT
![Vodafone](https://www.paynhire.com/c_logo/ANd9GcSWDOWgGofRa0eqc7aY69YfranUXBH6JJovUAa6=0.png)
Vodafone
Pune, MaharashtraWhat you’ll do
The Senior Customer Care Advisor interacts directly with Vodafone customers (via telephone, email and self-serve), and assists with their requests, transaction demands and complaints received into all channels to ensure immediate issue resolution. The Senior Customer Care Advisor has a good understanding of established concepts and procedures in delivering support and customer satisfaction and provides exceptional customer service whilst adhering to Vodafone s standards and policies. Typically reports to the Customer Care Manager or Senior Customer Care Team Leader.
Who you are
• Handles customer requests/issues/questions in a professional manner, with sensitivity to diverse audiences, and strives to deliver a first time resolution service;
• May manage requests/issues/questions that have not been resolved at first contact, demonstrating tact and diplomacy;
• Provides accurate and timely information by fully investigating customer enquiries/complaints, using available... More Detail
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