Supervisor PSD Planning & Testing

Netstar

Midrand

supervises and coordinates activities of clerical workers by determining work procedures, preparing work schedules and expediting workflow. Issues written and oral instructions. Responsible for assigning duties and examining work for exactness, neatness and conformance to policies and procedures. Standardises procedures to improve efficiency of subordinates. Prepares composite reports from individual reports of subordinates. Adjusts errors and complaints.

KEY RESPONSIBILITIES:
• Day to day management of the PSD planners & Testers ensuring KPI’s are set, performance management process is followed, and internal policies and quality standards are always adhered to.
• Manage catch net process in respect of Dormant units to ensure units these are resolved in line with SOP
• Ensure diligent & accurate onboarding/maintenance of new/existing fleet customers’ profiles, including welcome mail as required
• Ensure accurate diagnosis of unit faults to ensure 1st time resolution and prevent... More Detail

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