Reservations Executive

Updated: April 19, 2024 06:19 PM GMT

Hilton Goa Resort

Goa

Description

A Reservations Executive oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction.

What will I be doing?

As Reservations Executive, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Executive will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Assist in the day-to-day operations of the Reservations Department
• Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
• Identify new contacts, develop sales leads, and respond to sales opportunities in... More Detail