Team Lead

Updated: April 19, 2024 11:26 PM GMT

Hexaware Technologies

Nagpur, Maharashtra

Job Specification:

Experience - Should have been a Team Lead for at least 1 year in similar role, US healthcare is mandate.

Graduation in any field is mandate.

Job Duties/Responsibilities:
• Experience in call center environment is a must.
• The incumbent would be part of the US Healthcare team.
• Oversee day-to-day teams' operation and performance.
• Motivate team members.
• Set clear team goals.
• Monitor team performance and report on metrics.
• Efficient utilization of time and resources to achieve process deliverables as per SLA’s.
• Communicate with teams about their performance.
• Discover training needs and provide coaching..
• Plan and organize team building activities..
• Listen to team members’ feedback and resolve any issues or conflicts.
• Create a competitive, healthy and motivating work environment and atmosphere.
• Interacting with Clients, Attending Client calls
• Communicating Organization/Process updates to the team members
• Maintaining Daily/ Weekly/Monthly... More Detail