Front office/Customer Experience representative

Updated: April 20, 2024 12:14 AM GMT

D-Marin | The Selection of Premium Marinas

Lignano Sabbiadoro, Province of Udine

Role Accountabilities
• Be the primary point of contact for current and potential customers to address and resolve issues in an effortless way
• Ensure a delightful, seamless arrival and departure for our guests
• Provides information regarding the marina and the different offerings
• Handles all customers’ complaints, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
• Acts as an intermediate between sailors and customers prior to the arrival to the marina
• Proceeds with the check in of the boats and ensures all boat documents are aligned with internal processes and legislation
• Handles all check in and details of customers in the relevant Customer Relationship system
• Processes customer transactions and may take payments following established policies and procedure
• Maintains customer data in the system
• Replies to customer queries and sends price quotations in line with relevant policies
• Process phone /email and internet... More Detail