LM004: Ops Agent II

Updated: April 20, 2024 12:54 AM GMT

FedEx

Durango

"Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.
Lead or senior levels of these positions may:
• Handle escalated or more complex issues,
• Coordinate team activities or those of agency contract staff,
• Support supervisor or manager activities,
• Support the design, review and implementation of processes and procedure"

General job description:
Under limited guidance completes the following activities:
• Enters airway bills into system on a daily basis.
• Performs daily entry of Time Cards information into PC.
• Handles D/T packages and informs customers of payment.
• Gathers information for different company reports.
• Answers phones, transfers calls, and takes messages as required.
• Prepares... More Detail