Customers Services Manager

Updated: April 20, 2024 01:33 AM GMT

Forest Town

Rawalpindi

Company Name: Forest Town

Location: 4th & 5th Floor, Darwaish Plaza, Opposite DHA II, Main GT Road, Rawalpindi (Head Office)

About Us:

Forest Town is Pakistan's 1st biophilic housing project, offering picturesque living spaces surrounded by nature. We provide plots on flexible installments, making luxury living affordable for all.

Job Description:

We are seeking a skilled and experienced Manager of Customer Services to oversee our client relations department. The ideal candidate will lead a team of customer service representatives to ensure exceptional service delivery and client satisfaction.

Responsibilities:

- Develop and implement customer service policies and procedures to ensure efficient operations.

- Develop strategies to retain existing clients and attract new customers through exceptional service delivery.

- Manage and mentor a team of customer service representatives, providing training and guidance as needed.

- Handle escalated customer inquiries and complaints... More Detail