Member Support Assistant

iMasFinance

Centurion

Job Purpose

Provide effective and efficient administrative functions to mitigate vehicle risk in the membership support department.

Job Outputs
• Engagement with members on Insurance confirmation.
• Ensuring replacement policies are in place.
• Capturing of insurance details on the Credit Ease system.
• Outbound calls to members to confirm insurance cover.
• Outstanding short term insurance demand letters.
• Perform document control.
• Day-today handling of inbound queries related to cancelation of insurance cover.
• Ensure all up to date documents are linked on the Credit Ease system.
• Request refunds where replacement policies are submitted.
• Act as first line support to all inbound calls related to insurance confirmation.
• Liaise direct with insurance companies on insurance confirmations.
• Handover of vehicle contracts with no insurance to the Legal team.
• Handover of vehicle contracts where the asset has been written off with no insurance cover or repudiated claims to the... More Detail

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