Call Centre Executive

Updated: April 20, 2024 10:32 PM GMT

ABATE AS

Perinthalmanna, Kerala

Job Description
• Answer incoming calls and respond to patient queries related to eye health services, appointments, and procedures
• Schedule appointments for patients and provide them with necessary instructions and information
• Answer incoming calls and respond to patient queries related to eye health services, appointments, and procedures
• Update weekly doctor’s schedule in the system
• Coordinate with other hospital departments to meet patient needs.
• Make outgoing calls to patients for appointment reminders.
• Maintain accurate records of interactions with patients in the software
• Assist patients with basic information about their medical conditions and provide accurate information about procedures and treatments.
• Resolve patient complaints and escalate complex issues to the supervisor.
• Provide excellent customer service and promote patient satisfaction.
• Ensure compliance with hospital policies and procedures.
• Participate in training and coaching sessions to improve... More Detail