Operations Support Coordinator

Updated: April 20, 2024 11:24 PM GMT

EventsGram

Sirsa, Haryana

EventsGram, India’s leading exhibition stall booking platform, is seeking an enthusiastic Operations Support Coordinator to join our operations team. This role is crucial in maintaining our reputation for exceptional customer service by handling follow-ups with customers and ensuring their inquiries and needs are addressed promptly and efficiently.

Key Responsibilities:
• Serve as the first point of contact for customer inquiries, providing timely and accurate responses.
• Conduct regular follow-ups with customers to gather feedback, confirm bookings, and ensure satisfaction.
• Maintain detailed records of customer interactions, follow-ups, and outcomes.
• Collaborate with the operations team to resolve customer issues and improve service delivery.
• Support the development and implementation of customer service protocols to enhance the overall customer experience.

Requirements:
• Excellent communication skills, both verbal and written.
• Strong organizational skills with the... More Detail