front desk agent
Updated: April 21, 2024 12:34 AM GMT
Government of Canada - Western
Athabasca, ABOverview Languages
English
Education
• No degree, certificate or diploma
Experience
Will train
Responsibilities Tasks
• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Investigate and resolve complaints and claims
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Provide customer service More Detail
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